Business Mastery Podcast
Business is dynamic. And everything affects you and your business. Fight with your mother-in-law? Mindset struggle? Market Changes? YUP. So, we're going to talk about it all. No topic is off limits.
The goal for every episode is to offer a new and different perspective or provide actionable strategies you can implement now. On the topics you need, to help you run the small business you love, more successfully. To master your own business and to master yourself as its leader and decision maker.
Every Wednesday Dawn K. Kennedy, an attorney, author, mentor and the CEO of Convoy Road Coffee Roasters, releases a new episode for your middle of the week dose of ideas and inspiration. In 45 minutes or less.
Small bites, expert guests, big impacts.
Whether you are a new or seasoned entrepreneur, this show is about all the things around making a bigger impact with your pursuit and growing into your entrepreneurial vision.
Business Mastery Podcast
186. “Mastering Your Hospitality Business” with Chris Deferio
Dawn Kennedy talks with Chris Deferio, founder, owner, and consultant at Keys to the Shop, Podcast + Consulting for Coffee Shops. Chris shares his experiences and valuable tips for customer retention, the unique challenges faced in daily customer interactions, and the importance of setting boundaries to avoid burnout. Dawn and Chris discuss hospitality, customer service, and business dynamics in the specialty coffee industry.
Who is Chris Deferiot, and whom does he serve? (00:50)
The Unique Challenges of Running a Coffee Shop (01:24)
Balancing Personal Life and Business in Hospitality (03:52)
Creating systems and boundaries to prevent burnout. (5:42)
The evolution of coffee culture and what it means for shop owners. (6:22)
The Importance of Business Plans in Coffee Shops (08:32)
The Role of Third Spaces in Coffee Culture (16:22)
Navigating Industry Trends and Customer Expectations (21:02)
Understanding and serving different types of customers effectively. (31:50)
Conclusion and Contact Information (37:02)
Website: https://keystotheshop.com/
Instagram: https://www.instagram.com/keystotheshop/
LinkedIn: https://www.linkedin.com/in/chris-deferio-269b455/
YouTube: https://www.youtube.com/@keystotheshop
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